Return and Refund Policy | Easy Returns & Refunds

⚠️ IMPORTANT NOTICE ⚠️

ADVANCE PAYMENT OF Rs. 1000 IS NON-REFUNDABLE

If you pay Rs. 1000 as advance payment and cancel your order after payment, we will NOT refund your Rs. 1000.

The advance payment is COMPLETELY NON-REFUNDABLE once paid, even if you cancel the order.

Please confirm your order details carefully before making the payment.

How to Return an Item

To return a product, it must be in its original, unused condition. If your item is damaged or defective upon delivery, we will replace it at no extra charge. To initiate a return, please contact our customer service team to receive instructions on the return process.

Return Process:

  1. Contact our Customer Service Team to initiate a return
  2. Phone: +91 9136577777
  3. Email: support@fonezone.com
  4. Receive return instructions and shipping address

Return Conditions

  1. Time Notification: For damaged or defective items, notify us within 48 Hours of receiving the product
  2. Condition: Items must be COMPLETELY UNUSED
  3. Packaging: Items must be returned in original packaging with price tags, labels, and invoices intact
  4. Safety: Return package must be securely packaged to prevent damage during transit
  5. Return Window: Return policy is valid for 7 Days from delivery date
✓ 100% Refund Within 7 Days: If you request a refund within 7 days of purchase, you will receive 100% refund. Only the shipping cost will be deducted.

Refund Policy

At FoneZone.com, customer satisfaction is our priority. We offer a 7 Days return policy from the date of delivery. Please adhere to the following guidelines for a smooth return process:

Refund Details:

  • Refunds will be issued only through the original method of payment
  • Once we receive and inspect your return, we will notify you by email about approval or rejection
  • If approved, refund will be credited to your original payment method within a few days
  • Return shipping cost is the customer's responsibility and is non-refundable
  • Return shipping costs will be deducted from the total refund amount

📞 For Refund Inquiries:

Phone: +91 9136577777
Email: support@fonezone.com

Cancellation Policy

Order Cancellation Window:

You may cancel your order within 24 Hours of order confirmation. Refunds will be processed through the original payment method.

Cancellation Processing:

  • Once a cancellation request is made, we will take 1-2 business days to process the cancellation
  • You will receive a notification upon confirmation
  • Please allow up to 45 days for the refund to be completed
  • For any delays, please contact your bank after receiving our confirmation
⚠️ IMPORTANT - After Shipping Booking Amount Is Non-Refundable:

Once we have booked your shipment and payment has been processed, the amount is NON-REFUNDABLE. This includes any advance payment or deposit made towards your order. Please ensure you have confirmed all order details before making payment.

Exchanges

We only exchange items that are defective or damaged upon delivery. If you need to exchange an item for the same product, please contact us.

Exchange Process:

  • Contact us at support@fonezone.com for defective or damaged items
  • Exchange is available for the same product
  • Return the item to the address provided below
📦 Send Exchange Items To:
Jai Durga Enterprises
Kalka Ji, Third Floor, 1330-A
Gali Number 8, Govindpuri
New Delhi - 110019
Phone: +91 9136577777

Gifts

  • If the item was marked as a gift, you will receive a gift certificate for the value of your return instead of a refund
  • The gift certificate will be issued once the returned item is received and inspected
  • If the item was not marked as a gift, the refund will be issued to the original gift giver

Return Shipping Information

📦 Send Your Return To:

Corporate Office:
We Bring Impex, Shop No-125
Gali Number 4, Gaffar Market
Near Panna Saree, Karol Bagh
New Delhi - 110005
Logistics Office:
Jai Durga Enterprises, Kalka Ji
Third Floor, 1330-A, Gali Number 8
Govindpuri, New Delhi
South East Delhi - 110019
GST Number: 07AISPG9490J1ZH
Phone: +91 9136577777
Return Shipping Costs:
Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, return shipping costs will be deducted from the total refund amount.

Late or Missing Refunds

  • If you haven't received a refund yet, please check your bank account again
  • Contact your credit card company or bank as processing times may vary
  • If you've done this and still haven't received your refund, contact us at support@fonezone.com
  • Bank processing may take up to 45 days