Return and Refund Policy
Return & Refund Policy
**How to Return an Item**
To return a product, it must be in its original, unused condition unless it arrived with a manufacturing defect. If your item is damaged or defective upon delivery, we will replace it at no extra charge. To initiate a return, please contact our customer service team at **+91 9136577777** to receive instructions on the return process.
**Conditions for Return:**
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Notify us within 48 hours of receiving a damaged or defective product.
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Items must be UNUSED.
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Items must be returned in their original packaging, including price tags, labels, and invoices.
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Ensure that the return package is securely packaged to prevent further damage during transit.
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A 15% restocking fee will be deducted from the refunded amount.
**Refund Policy**
At FoneZone.com, customer satisfaction is our priority. We offer a 7-day return policy from the date of delivery. Please adhere to the following guidelines for a smooth return process:
- Refunds will be issued only through the original method of payment.
- Shipping & handling fees are non-refundable.
To process a return, please contact customer service at **+91 9136577777** or email **support@fonezone.com**.
**Cancellation Policy**
You may cancel your order within 24 hours of order confirmation. Refunds will be processed through the original payment method. Please allow up to 45 days for the refund to be completed.
**Cancellation Processing Time**
Once a cancellation request is made, FoneZone will take 1-2 business days to process the cancellation and initiate the refund. You will receive a notification upon confirmation. For any delays, please contact your bank after receiving our confirmation.
**Return Conditions**
Our return policy is valid for 7 days. After this period, we are unable to offer a refund or exchange. Returned items must be unused and in the same condition as received, with original packaging intact. Proof of purchase is required to complete the return process.
**Refunds (if applicable)**
Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a few days.
**Late or Missing Refunds (if applicable)**
If you haven't received a refund yet, please check your bank account again, and contact your credit card company or bank as processing times may vary. If you’ve done this and still haven't received your refund, contact us at **support@fonezone.com**.
**Exchanges (if applicable)**
We only exchange items that are defective or damaged. If you need to exchange an item for the same product, please contact us at **support@fonezone.com** and send your item to:
Jai Durga enterprises , FoneZone, New Delhi - 110019
Telephone: +91 9136577777
**Gifts**
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once your returned item is received, a gift certificate will be issued to you. If the item wasn’t marked as a gift, the refund will be issued to the original gift giver.
**Shipping**
To return your product, send it to:
Corporate Office : Super Click Trading LLC,16th Street AHMAD ALHAMMADI-BUILDING 2933696576 makani.ae Ayal Naser - Building Dubai Deira Opp Gold Souq Metro Station.
Logistics Office: Jai Durga Enterprises, Kalka Ji, Third Floor, 1330-A, Gali Number 8, Govindpuri, New Delhi,South East Delhi, Delhi, 110019New Delhi-110019. GST Number :07AISPG9490J1ZH.
Telephone: +91 9136577777
Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, return shipping costs will be deducted from the total refund amount.